Our mission is to become the leading provider of on- site, virtual computer solutions, and IT support in the Portland area. GeeksAKnockin main service policy is that one size doesn't fit all. All our services are customized and tailored to address the specific issue facing the client. Our uncompromising insistence on the highest quality standards has ensured that we maintain a long string of satisfied customers. We strive for excellence and accept nothing less from our certified/background checked technicians. Our service is fast, transparent and delivered at unbeatable prices. We diagnose your problem in no time and offer the fastest, most effective solution.We value each and every customer and demonstrate that with every interaction we have with you. Your satisfaction is our number one concern and we want to provide a truly exceptional experience. We are not merely interested in providing a one-off repair service. We are genuinely interested and actively work towards establishing a long term relationship in fact, most of our clients are repeat customers. We hope that once you experience our service the first time, you will get hooked and trust us with your computer repair and support needs.
Highlights and features
- Computer Repair & Maintenance, IT Support
Associations and certifications
- CompTIA
Services
Information Recovery & Data Backup
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We offer both a backup as well as an information recovery service in the event that you actually lose your data. The following is a brief description of our backup and information recovery services:- Data transfer to a new computer, portable device or other media.- Creating a backup schedule on your computer that matches your requirements. We can recommend the appropriate software to make sure backups are fast and easy.- Performing an initial backup, show you how to use the software, and check to make sure its working properly.- Get you setup with an online Cloud solution.No more worrying about having to remember to run the backup manually. Great for users with lots of pictures, music, email, and videos.- Recovery of lost data from laptops, PCs, CDs, Flash drives, memory cards, external hard drives, disks, CDs and tapes.
Hardware Diagnostics, Repairs and Upgrades
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If you have a broken computer, cracked screen or your hard drive is making unusual noises, then you need to give us a call. We offer computer repair at very reasonable prices and at the convenience of your home. Our technicians will come to you. Our clients never need to leave their home, tear down their equipment and carry it to a location only to have to wait days and often even weeks.We do all that for you. You simply need to call us and we will evaluate the issue. Basic repairs Simple maintenance Diagnostics Upgrades We ask a lot of questions and do our research before we come out so we are prepared to repair the computer on the spot. In some cases we may need to order parts, or a particular repair may require more extensive work to complete.
If we do need to bring your computer back to our shop to complete the work, we handle all the details and return it back to you once done. You never have to worry about tearing it down or driving the equipment anywhere.
Virus & Spyware Removal
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Usually to remove any spyware or virus from your system it takes 90 minutes or less! We are doing that for a flat fee. Remember that GeeksAKnockin saves you the hassle of having to disconnect and transport your computer to another location and to have to wait for days or even weeks. When you need our help, we come to you. Another important aspect of our spyware and virus removal service, that differentiates us from any other computer service company, is that, we don't give up easily.For almost all our virus cases, we were able to successfully exterminate all malware off our customers computers, without the need to wipe out all their data. We know that losing months or even years or personal files, pictures, contacts, emails, music and all of your important information stored in your computer, is the last thing you want to do.
You don't necessarily have to say goodbye to years of invaluable files. Well recur to the last resort to do our best to recuperate your computer files, eliminate all spyware, viruses, and malware and leave you with a clean and safer computer.
People
Greg Clark
General Manager
Greg Clark has been working in the computer repair industry for over 15 years, with a wide variety of experience from basic troubleshooting to coordinating quality assurance programs for major projects at industry leading companies. He is highly proficient in all Windows operating systems from 3.0 to Windows 7, and he knows the machines inside and out.
As a Microsoft Certified Professional with a CompTIA A+ technical certification and experience in all facets of computers; from coding basic tools, web design, running software quality assurance departments, and building literally hundreds of computers, his background provides a solid base of knowledge to draw from in order to quickly determine the root cause of your problem and implement a solution.
As a Microsoft Certified Professional with a CompTIA A+ technical certification and experience in all facets of computers; from coding basic tools, web design, running software quality assurance departments, and building literally hundreds of computers, his background provides a solid base of knowledge to draw from in order to quickly determine the root cause of your problem and implement a solution.
Juan P.
Managed Services Engineer
As a project designer for a major retailer providing superior customer service for many years, Juan attended a technical school where he earned an Associates Degree in Computer Network Systems in 2002 and a Bachelor’s Degree in Data Communications Systems Technology in 2004.
Since joining GeeksAKnockin’ he has been actively responding to events and alerts generated by our managed computers such as system crashes, virus threats, and other hardware and software errors by analyzing and recommending a solution. Juan makes sure that every machine is optimized for a better user experience and that all systems are up to date with the latest system patches from Microsoft and other software vendors
Since joining GeeksAKnockin’ he has been actively responding to events and alerts generated by our managed computers such as system crashes, virus threats, and other hardware and software errors by analyzing and recommending a solution. Juan makes sure that every machine is optimized for a better user experience and that all systems are up to date with the latest system patches from Microsoft and other software vendors
Chris C.
Field Technician
Chris C has many years of experience in both the Technology and Customer Service industries. He discovered his love of technology at a very early age and to this day, is always keeping up with the latest developments in the world of silicon and electrons.
He is a CompTIA A+ Certified Technician and is currently preparing for his Network+, Security+ and MSCE Certifications as well as working towards his Bachelor’s Degree in Computer Information Systems. He has built dozens of computers and set up countless wired and wireless networks over the years. Chris also makes it his personal mission to keep his eye on the latest virus and security news in order to better protect your PC against these threats.
He is a CompTIA A+ Certified Technician and is currently preparing for his Network+, Security+ and MSCE Certifications as well as working towards his Bachelor’s Degree in Computer Information Systems. He has built dozens of computers and set up countless wired and wireless networks over the years. Chris also makes it his personal mission to keep his eye on the latest virus and security news in order to better protect your PC against these threats.
Chris Benson
Owner
Chris Benson got started with computers when he was about 10 years old, but it would be nearly 20 years before he would make them his career. After college, he got his professional start in 1997 with Symantec Corporation, the makers of the popular Norton line of antivirus and security software. After spending 6 years as a Sr. Software Engineer working on the latest cutting-edge security software, his job was relocated down to southern California. As a native Oregonian he was not in a hurry to leave the Pacific Northwest, so he decided that would be a great time to become his own boss and try his hand as an entrepreneur. He founded GeeksAKnockin in May of 2003 with the idea of providing not only expert computer repair and service to residential computer users, but also providing an exceptional customer experience. In 2007 they created the AlwaysOnIT small business division to expand that same philosophy to small businesses with less than 50 employees.
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Reviews (13) R. Wood
Nov 02, 2020
So I had a NAS to install. From my perspective it seemed a straightforward project. Once into it, turns out what I needed on my end was a bit more of a challenge than anticipated. In the end they just couldn't pull through to get it done due to what I was told was risk. I was frustrated of course and disappointed it didn't get finished. I give them 5 stars because of 2 things.
First the IT guy I worked with was a great guy and I very much enjoyed him. Second was customer support. Once they knew they wouldn't be able to finish the product they bowed out and made things right between us. I think the customer level there shows integrity. Anyways, best regards guys. Thanks for at least giving it a go.
First the IT guy I worked with was a great guy and I very much enjoyed him. Second was customer support. Once they knew they wouldn't be able to finish the product they bowed out and made things right between us. I think the customer level there shows integrity. Anyways, best regards guys. Thanks for at least giving it a go.
Karen Talge
Oct 26, 2018
Duane was very knowledgeable regarding for 2012 Mac book and described the benefits of doing a repair vs purchasing a new Mac. Instead of buying a new model a very reasonably priced upgrade was done with him telling me every detail of the cost and personal sit down to go over changes to the computer. Excellent service that he stands behind. Trustworthy. Would recommend to anyone.
Laurie Jones
Jun 25, 2017
I had a new computer to network, update with new office and other programs, and sync with a printer. Jackie was early! He was very knowledgeable and professional. He was also helpful in recommending some other technical items I wanted to purchase. He made the transition to my new system a breeze. Would recommend AlwaysOnIt and the tech services of Jackie specifically to anyone needing IT assistance.
Patricia Fields
Mar 14, 2017
William Payne
Mar 04, 2017
Jackie arrived within the window of time I was given for my appointment and went right to work on my dead MacBook. The problem was elusive, but he was determined to see it through with methodical problem solving. It took nearly an hour and a half but my laptop is back to fast, smooth performance. Very pleased with the service and attitude.
Diana Harris
Feb 15, 2017
Jackie Gibbs came out last Friday to assess the problems my husband Gary was having with his low-cost Dell laptop. It took him a very short time to determine that the root causes were a shortage of memory and the lack of a solid state hard drive. He recommended a different, only slightly more expensive Dell, which we picked up that afternoon at Best Buy.
We were able to get a Tues. afternoon appointment for Jackie to come transfer everything to the new computer. His earlier appointments ran late, but he called to keep us informed of his progress. The transfer went smoothly & he even removed the hard drive from the old laptop so we could take the carcass to a nearby electronics recycling center. And, by the way, the additional memory & solid state drive eliminated all the issues that were driving Gary crazy.
I was using Word on my laptop while Jackie was working & everything seemed fine. However, Gary & I both have accounts on Windows 365. In the early evening, I was unable to print a word document & later I was unable to open Word. In frustration, I sent Jackie an email, to which he responded, even thought it was 9:40 pm. We corresponded back & forth until ~10, when he suggested that I try "re-start." Although I'd already turned my laptop off & back on twice, I tried "re-start" & that did the trick.
I can't thank Jackie enough (a) for being dedicated enough to answer my plea for help so late at night & (b) for thinking of an alternative approach that fixed the issue. Another reason why we always call AlwaysOnIt.
We were able to get a Tues. afternoon appointment for Jackie to come transfer everything to the new computer. His earlier appointments ran late, but he called to keep us informed of his progress. The transfer went smoothly & he even removed the hard drive from the old laptop so we could take the carcass to a nearby electronics recycling center. And, by the way, the additional memory & solid state drive eliminated all the issues that were driving Gary crazy.
I was using Word on my laptop while Jackie was working & everything seemed fine. However, Gary & I both have accounts on Windows 365. In the early evening, I was unable to print a word document & later I was unable to open Word. In frustration, I sent Jackie an email, to which he responded, even thought it was 9:40 pm. We corresponded back & forth until ~10, when he suggested that I try "re-start." Although I'd already turned my laptop off & back on twice, I tried "re-start" & that did the trick.
I can't thank Jackie enough (a) for being dedicated enough to answer my plea for help so late at night & (b) for thinking of an alternative approach that fixed the issue. Another reason why we always call AlwaysOnIt.
Hope Hadley
Feb 01, 2017
When I called the company for advice, Matt was very helpful. I'm always a bit concerned about talking about computers, because I'm a low-tech person and technology is mostly a mystery to me. He gave me good advice about my old computer (I decided to replace it rather than upgrade) and a recommendation for a new printer. After I purchased the new equipment, I made an appointment and was able to have them come to my house within 2 days. Jackie arrived right on time and was very polite, thorough, and answered all my questions.
He set up the new computer, moved everything I needed from my old laptop to the new one, and got the computer talking to the new printer. Everything was done in about an hour and I'm very happy with the result. Definitely recommend this company and I'll use them again in the future!
He set up the new computer, moved everything I needed from my old laptop to the new one, and got the computer talking to the new printer. Everything was done in about an hour and I'm very happy with the result. Definitely recommend this company and I'll use them again in the future!
Pat Palmer
Jan 27, 2017
Elaine Rhodes
Jan 18, 2017
Michele Conrad
Nov 07, 2016
Harvey B.
Jul 30, 2014
Fool me once, it's your mistake. Fool me twice, it's my mistake & I don't make the same mistake twice. Well, Geeks a Knockin finally did call me back & we arranged to try a "remote" fix. Guess what. It didn't work. When I called them back to let them know that my computer was working just as bad, if not worse, than before they "fixed" it, they told me that they would come to the house again but would have to charge me for another service call. "NOT GONNA HAPPEN". My advice. Bring you computer in to the Geek Squad in Best Buy, you'll pay mpre but the job will get done right.
Jef S.
Dec 14, 2013
These guys know their stuff. I hit the blue screen of no return, so I thought. I called the Geeks to set an appointment and they were able to come by the next day. Within 30 minutes I was up and running! They helped me resolve my computer issues quickly, we're courteous and very reasonably priced. I would recommend them to my friends and family. Thanks Geeks a knockin!
Chris P.
Jan 19, 2013
