East Bay Tech Service was established by formalizing a long-standing passion for technology and business. We have established a successful and reputable track record of professional IT solution development, deployment, and support services for small, medium, and large businesses. Our client list includes large corporations, medium size organizations, as well as small businesses. The support and solutions we offer translate into lower operating costs and a competitive edge for your business. We offer sales/service for hardware and software in addition to training after the purchase.Our competition cannot match the level of personalized service that we offer. Whether you need full time systems support or occasional technical support, we are ready to help. Our staff consists of certified professionals with experience in many different business environments. We have the experience to manage small, medium and large sized networks. Whether its a single site or multi-site company, we can manage your network with our staff of technicians that have unmatched experience in various types of technologies.
Highlights and features
- Remote Support, Mac Repair, Data Backup & Recovery, Software Installation, Hardware Installation, Operating System Support, Virus & Spyware Removal, IT Support
Reviews (23) Charles R.
Jan 07, 2022
I only write positive reviews when they are truly merited, and I must say, East Bay Tech checked all the boxes and deserves the highest rating possible. I was in a crunch and couldn't find anyone -- I mean any computer tech company -- to help me on the day I needed service, except for East Bay Tech Services. Matt was able to open a very large file from an ancient external drive that was not working for me.
Trust me, there were complications. But Matt responded on the phone right away and it saved me time, energy and brought peace of mind. Matt quickly did what needed to be done on my computer and resolved the issue remotely within 30 minutes. Then, it happened again. Matt also came through the second time and was equally professional, responsive, accommodating, and technically savvy. I give East Bay Tech my unequivocal support. They helped me out in a jam and I will call on them again for any computer-related issues I have in the future. Hire them.
Trust me, there were complications. But Matt responded on the phone right away and it saved me time, energy and brought peace of mind. Matt quickly did what needed to be done on my computer and resolved the issue remotely within 30 minutes. Then, it happened again. Matt also came through the second time and was equally professional, responsive, accommodating, and technically savvy. I give East Bay Tech my unequivocal support. They helped me out in a jam and I will call on them again for any computer-related issues I have in the future. Hire them.
Rebecca Leah
Apr 29, 2021
Christopher F.
Feb 11, 2021
I was looking around for a place to recover data from an external mechanical hard drive that stopped working. After reading reviews for several places, I called East Bay Tech Services and was fortunate that Matt answered. He was extremely helpful and prioritized making sure I got my issue solved rather than just making money. After listening to my description of the problem, he told me my best bet would be to go to the same place he goes for similar issues.
Even after that, knowing I wasn't going to be a customer (for this particular issue) he provided great customer service with knowledge that comes from years of experience, answering a number of related technical questions I had. All greatly appreciated, and he'll be the first one I call for other issues.
Even after that, knowing I wasn't going to be a customer (for this particular issue) he provided great customer service with knowledge that comes from years of experience, answering a number of related technical questions I had. All greatly appreciated, and he'll be the first one I call for other issues.
Zak S.
Nov 16, 2020
My computer unexpectedly died after a power surge, and I just wanted to verify that there was no way to fix it before recycling it. I called expecting to get a quote for technical support, and instead I got 25 minutes of free advice that helped me determine that the computer does indeed need to be retired. The tech person I spoke with was friendly, informative, and patient. He even helped me figure out how to remove my hard drive before taking it to the computer recycling place in Berkeley. I would recommend them for anything computer related!
Tony O.
Jul 16, 2020
Left a message and Matt called me back. He ended up telling me how to setup my network and the product I needed to do it! He could have easily tried to milk me by saying it was something I couldn't do myself but instead he spent 10minutes and was patient with my un educated explanations my issues! Thanks I will be calling for my future needs!
Kate G.
Nov 22, 2019
Dorian F.
May 24, 2019
My personal email to my business was compromised sending out bogus emails to approximately to hundreds of persons and businesses here locally and through out the United States, including to some of my valued clients. I came into contact with Matt of East Bay Tech service and found him to be not only to pleasant, honest and easy to work with, but explicitly knowledgeable as it relates to IT. Matt was able to assist and help in resolving the issue, not only as it relates to my business, but also my home computer. I highly recommend East Bay Tech service for any IT related issue. Thanks Matt for a job well done.
Michael W.
Feb 10, 2018
Matt came out a couple of weeks ago. We were having issues with a network we'd just set up dropping the ip address. He figured out our issues very quickly, helped me clean up some other issues, gave me some excellent recommendations for some commercial routers and explained how I would set them up. He worked very quickly and was very patient yet took the time to explain to me what he was doing as he was doing it. It's great to finally have someone I can call for these types of issues.
Steve E.
Jan 17, 2018
I could not figure out how to make a VPN work on my home computer. Found East Bay Tech Service in Pinole from an internet search. Matt could not have been more helpful. He never gave up and in no time had my VPN up and running. Service like this should be recognized. In the future I will use East Bay Tech service for all my computer issues. Thanks Matt. You guys rock.
Janet K.
Nov 29, 2017
Robyn A.
Nov 17, 2017
East Bay Tech Service has saved me on more than a few occasions. Matt and his team are incredibly responsive, knowledgable and efficient in solving complex problems with our websites. We had a serious problem with hackers and malware that we could never have solved on our own and EBTS set us up to make sure it didn't happen again.
Paolo B.
Aug 07, 2017
Munny R.
Jun 22, 2016
Just spoke to Matt. I had some questions about getting my laptop fixed and although the repair services I needed fell in to the very few repairs they do not offer, Matt helped me and talked me through various options and solutions. Out of all the laptop repair and tech service companies I called, he took the time and patience to walk through different approaches to solve my problem. Just from talking to him I feel he is running a genuine company and definitely recommend them for your tech services.
Jennifer T.
Jan 12, 2016
I am in a satellite office, far away from our east coast tech support team. Having Matt as part of my local team has been such a relief. Just this week, he helped me navigate an incredibly ill-timed hardware issue with my (PC) laptop. He also assisted me with an office move where he set up all of my technology - including a personal secure network - in just a few hours. Matt is very responsive (email and phone), very reliable, and very reasonable/ethical in his billing practices.
I sleep well knowing he is there for me the next time my tech world goes awry. PS - my office is in Sausalito - don't let the "East Bay" part of the name of the business fool you.
I sleep well knowing he is there for me the next time my tech world goes awry. PS - my office is in Sausalito - don't let the "East Bay" part of the name of the business fool you.
Shirlee E.
Oct 08, 2015
This is a late review, but we felt that it was still necessary. We hired Matt from East Bay Tech to come in an repair some technical and network problems we were having and to do some basic organization. Not only did this not happen, we were also charged three times the amount that we were originally quoted. Matt spent a huge amount of time doing something that should have taken just a few short hours, did not fix our problems, made a huge mess of our cords (when in fact we had brought him in to fix and organize them) and left us with two problems we didn't have to begin with.
The worst part of all was that when we spoke with him about all of the above, and the fact that we spent alot of money but nothing was really done to fix our initial problems he offered us a discount as long as we signed a confidentiality contract stating that we would NOT give him a bad review (Just goes to show how honest and truthful he really is), he did not even offer to come back in and fix the problem.
We were left to repair his mess on our own. We would not recommend his services to anyone in the future and hope that he will now pay more attention to the needs of his customers.
The worst part of all was that when we spoke with him about all of the above, and the fact that we spent alot of money but nothing was really done to fix our initial problems he offered us a discount as long as we signed a confidentiality contract stating that we would NOT give him a bad review (Just goes to show how honest and truthful he really is), he did not even offer to come back in and fix the problem.
We were left to repair his mess on our own. We would not recommend his services to anyone in the future and hope that he will now pay more attention to the needs of his customers.
Anna E.
Feb 27, 2015
I recently used East Bay Tech Service to repair my Mac laptop (which crashed due to lack of memory). I needed a quick turn-around as I was going out of town. East Bay Tech found the part, cleaned up my desktop so it had more memory, and hand-delivered my computer in time for my trip. This is an honest, customer-focused company that offers solid expertise, polite service and goes that extra mile to ensure your computer problems are solved quickly. Thanks East Bay Tech Service!
Anna W.
Jan 19, 2015
Christine C.
Sep 04, 2014
East Bay Tech Service is an amazing and helpful technology service company. I have tried other computer services companies and found that there was always a big learning curve with most of them (which the client ends up paying more for all of the extra time). On the other hand, Matt and his company are very knowledgeable, and they work quickly and effectively to solve any computer issue. Matt is also very capable at understanding the latest and greatest technology.
He was able to help me with my Google Glass developer kit and teach me how to use various applications. I was so happy with his help that I recently had him come back to help me set up my Oculus Rift Developer 2.0 kit. Matt's prices are very fair and he works extremely hard to make sure that he has solved all of the issues needed. East Bay Tech Service is definitely worth the five star rating.
He was able to help me with my Google Glass developer kit and teach me how to use various applications. I was so happy with his help that I recently had him come back to help me set up my Oculus Rift Developer 2.0 kit. Matt's prices are very fair and he works extremely hard to make sure that he has solved all of the issues needed. East Bay Tech Service is definitely worth the five star rating.
C. B.
Sep 02, 2014
East Bay Tech Service has been amazing for all of my personal and business computer tech support needs. Everything from Apple to PC issues and linking it all up to run smoothly. I even had them help with the installation of digital xray in my business. EBTS, can handle pretty much any computer issue you throw their way. They are fast, efficient and affordable.
Jacqueline R.
Nov 14, 2013
Gayle G.
May 30, 2013
Finally, after years of searching, hundreds of dollars blown on so called "computer experts", who have created more computer messes then I had before they came. I finally actually found someone who knows what they are doing! Matt from East Bay Tech Service is my new go to guy for all my MAC dilemmas.he knows the machine, he knows the software, he knows Google, he knows how to listen and be patient with someone like me.the "I hate this thing" computer user.
At the end of my Google fix-it session he went over what was done, what could be expected, what we accomplished by the session and what we have to work on next time. And, best of all, he set up some SEO things on my blog that I didn't even know existed, like authorship of my blog articles and my photo coming up every time some one Googles me. Organized, reliable, responsible, professional, knowledgeable.and my cat loves him. I'm beyond happy! A year later and I am more in love than ever! Matt rocks!
At the end of my Google fix-it session he went over what was done, what could be expected, what we accomplished by the session and what we have to work on next time. And, best of all, he set up some SEO things on my blog that I didn't even know existed, like authorship of my blog articles and my photo coming up every time some one Googles me. Organized, reliable, responsible, professional, knowledgeable.and my cat loves him. I'm beyond happy! A year later and I am more in love than ever! Matt rocks!
Rob O.
Dec 13, 2012
While he wasn't able to resurrect my old laptop (hardware issue that wasn't worth fixing), he got back to me right away and gave me ideas on an inexpensive fix for my teenagers less than well thought out web surfing habits possibly leading to a virus infecting my business laptop. Matt's a guy I know I can count on for hardware, software or networking problems.
Doug F.
Oct 31, 2012
