BitWise

Rob was patient and flexible listening to my issue and gave me several options of what he could to for me and what I could try myself. I ended up paying 1/5 of what I thought it would cost.

Needed to get my wife's lap top fixed and was in a hurry. She needed it for work. I normally go to another shop and they were too busy. I was told about Rob by a friend. Called him and he had me bring it right in. He repaired it and had it back to me the next day, at a better price than the shop I had used in the past. He went through everything I needed to do to keep it up and running. The guy was GREAT. I will now take all my computers to him. Thanks again!!

Rob really is the most helpful, pleasant and completely proficient one around. He has helped us SO many times, including saving my daughter's new MAC when she spilled water in it when APPLE said she'd need a new laptop. Has offered to do a quick fix remotely when he's able and fixes everything. He really should charge us more for all he does.

Critical: Professionalism, Responsiveness I sent my computer here THREE YEARS AGO and I haven't been able to get it back or contact ANYONE. We are sending this to small claims and hopefully get our computer back. My husband just showed up at the location and it's empty.

For several years, Garrick and Thomas, have provided excellent service. My last contact with them was probably in June. At that time they were busy restructuring their company to a mobile service. It appears something went awry. They have no internet presence and cannot be reached by phone or email. I hope that should they read this, they will make an effort to reconnect with their old customers and once again provide the kind of service we had come to expect.

The business phone is shut down. Very concerned about Garrick. No reply to multiple calls/emails since 09-17-21. Last word from him he was recovering from an injury and nothing since then. If anyone knows more, please share. He's the best.

Critical: Responsiveness I left my computer with them 2 months ago and never got it back. They don't answer phone calls either. I dropped by their location and it is empty. I guess my computer and all my photos and documents are gone forever.

Shopped Bestbuy, Staples and Offimax for tech to set up my new HP Windows 10 desktop. Found Garrick at BitWise very personable, helpful with a high degree of experience and technical expertise. He set up my computer, data transfer etc. without a hitch along with timely responses to my questions.the business phone accepts texts! He was very busy with jobs, but did make time for me to even pick my machine after hours when working late if necessary.

Garrick provided top-notch service. I am not the most techy kind of person, and yet he never made me feel like he was talking down to me, nor did he make me feel uncomfortable. He is a good listener, and he educated me in a humble way, about some details of laptops for which I no knowledge. He helped me find a used laptop that would meet my needs, and did not try to up-sell me something more than what I needed.

He offered me the option of upgrading some of the features, which I accepted. I wanted to be done with MS, so I asked if he could install Linux Mint for me, to which he agreed. For a very reasonable price (about 1/2 of what I was expecting), I am getting a great refurbished laptop, that I expect to last for many years. He offers a 1 year warranty on the parts for a computer he refurbishes. BONUS!

He is the best computer repair I have found in Folsom, and I HAVE tried the others. Garrick is extremely professional, delivers on time as promised, and makes working with him a piece of cake. He is just an all around nice human. Check out his business!

Garrick is a very technical and a reliable computer and network individual. We have used his services numerous times over the last two years and have been very pleased with his capabilities. We highly recommend him!

I couldn't have asked for a better experience at this place. I originally went in just to have them take the hard drive out of my computer because I needed to send it off to a very expensive data recovery facility. Garrick is the man, he recovered the data himself saving me hundreds of dollars, and wiped the computer after thus saving me from dealing with the lovely folks at Dell. Awesome place.

Garrick is amazing! His knowledge in computers and networking has been extremely helpful with a local business (IMPaX Health) and personal computer needs. Wonderful customer service and prices. Highly recommend BitWise to everyone for your computer and networking needs. Thank you Garrick and Emily

I have used BitWise many times and Rob has gone out of his way to make sure that I am completely satisfied. He has worked on my Mac and My wife's PC and we are both very pleased with service and speed that we have received. I have recommended Rob to Family and Friends and they have also been very happy his professional service.

We have taken 2 of our computers there for virus removal and a tune up. He can also help you over the phone or remotely. He is helpful and friendly, We manage a Senior mobile home park and recommend him to all our residents. Today he helped me over the phone set up a printer and it took all of about 5 minutes! THANKS Rob.