We can take care of all your high-tech needs for business or home. We can wipe out viruses, set up your wireless, back up your data, acquaint you with your iPhone. Just don't ask us to bake you a cake!For our business clients, we provide on- site computer- repair service and network support, serving as an on-demand IT department. We keep our clients aware of new technology that can make an office operate more efficiently. Call us! We will adjust our schedule to make ourselves available to your business. If you're a home- computer user, you can either bring your computer to our shop or schedule a house call.
We offer in-depth phone consultations to help determine which option will best serve you, minimizing your cost and your time away from your computer. For all of our clients, we explain the steps were taking in as much or as little detail as you want. We know that some computer users want to know that their CPU is a 3.0GHz Core 2 Duo; others just want to know that the darn thing works!
Highlights and features
- Remote Support, Computer Repair & Maintenance, Mac Repair, Network Support & Administration
Associations and certifications
- CompTIA
Services
Virus Removal
Report
This is the number one service requested! If you can't go online or your computer is nearly frozen, your computer has probably been hijacked my malware. Thats geek-talk for evil programs that pose as legitimate anti-virus programs in an attempt to snoop on your Internet browsing habits or trick you into forking over your credit card. We will patch the security holes in Windows, disinfect the viruses and install an effective, Paul-approved anti-virus program to prevent this from happening again.
Hardware & Software Upgrades
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We will upgrade your outdated version of Windows or Mac, speed up your system with a memory upgrade, update your email program or install the latest versions of Microsoft Office, QuickBooks or Adobe Creative Suite at a great price. Well also make sure you dont lose any of your precious data in the process.
Network Security
Report
In this era of identity theft, its essential to keep your computer protected from hackers and viruses. We will secure your network by installing hardware and software firewalls. With complete password protection, youll control who has access to your network and keep your slacker neighbors from sponging off your wireless.
People
John Parks
Technician
Before becoming a computer-repair guy, John was a computer-crimes guy — an investigator with the Los Angeles County District Attorney’s office and before that, with the Naval Criminal Investigative Service. “Most of the N.C.I.S. work was actually pretty boring,” John says. “It’s not like on television, where there are spies every week and maniacs to chase. Basically, you follow up on thefts from the Navy supply system.” After 21 years in law-enforcement, investigating computer crime in the later years, John moved to Bend and began a career in computer repair. A CompTia A+ and Network+-certified technician, John says he likes fixing computers for much the same reasons he enjoyed investigating computer crimes. “There’s a finality to your work. I like being able to say, ‘It’s done.’”
Matt Trager
Technician
Matt used to be one of those fearless Manhattan bike commuters, dodging jaywalkers, speeding cars and open taxi doors en route to his IT job at a financial firm. "I had to make up for the fact that there were no outdoor activities in New York City," says Matt, a New Jersey native and Syracuse University graduate. "Getting to work was a real adrenaline rush." These days, Matt gets his rush mountain biking on Phil's Trail, skiing the back country or climbing at Smith Rock, either for fun or as a volunteer for the Deschutes County Sheriff's Office Search & Rescue team. When he's not rescuing injured climbers or lost hikers, Matt is busy out in the field resuscitating virus-infected computers and retrieving files from crashed hard drives. "Fixing computer issues is like solving a puzzle," Matt says. "There's always some way to do it – you just have to figure out how."
Paul Spencer
Owner
Paul Spencer is the kind of guy who gets excited when PC World runs its annual review of Internet security software, or when the new Apple iMac uses an LED-backlit display with a 16:9 aspect ratio. As an Appleand CompTIA-certified technician, Paul gets great satisfaction from solving thorny computer problems. When a screen freezes or an Internet connection goes on the fritz, Paul works tirelessly to find out why and get the system back up and running.
Videos
PAUL THE COMPUTER GUY
This is a low level celebrity endorsement by John Lehr for Paul The Computer Guy located in Bend Oregon. If you're in Bend and you have a computer please check out Paul The Computer Guy. He knows what the heck he's doing!
Paul The Computer Guy on Computer Tune-Ups
Paul The Computer Guy (Paul Spencer) joined host Kristi Miller on Good Morning Central Oregon to discuss how to speed up your computer and love your laptop (or desktop) again
Paul The Computer Guy on Viruses
Paul The Computer Guy (Paul Spencer) joined host Kristi Miller on Good Morning Central Oregon to discuss computers viruses and how to remove them
Paul The Computer Guy on Sharing Digital Photos
Paul The Computer Guy (Paul Spencer) joined host Kristi Miller on Good Morning Central Oregon to talk about what you can do with your digital pictures after you take them
Reviews (13) Kevin Rosenberg
Aug 10, 2022
James Fisher
Mar 01, 2022
This sinking ship has all the signs of, blame the customer for not being able to do what anyone else can, Like putting a security downloading on a new computer And remembering what computer they got you, and when they'll get it to you, This company is not needed. Please don't waste your time on someone that can easily be under bid $300 by Best Buy and the computer geeks, sorry you're the Titanic and you know it, and you treated me like this was all my fault, and I paid, and am sorry, I did, and I hope that no one else will be stupid enough to go to you. Paul I know adictive thinking when I see it do you?
David King
Sep 05, 2021
My hard drive failed so I took it in for diagnostics and requested a new hard drive if needed. 16 days later, I walked out with a new hard drive and the transfer of date which was questionable because it was only downloads. Once home I found most everything on one drive. It's now running fine. They were very helpful with advice and invited me to call again if needed. Now I'm glad I asked for a new hard drive and didn't just get a new computer. Hope I can say that at least 3 years from now. Good job guys!
Mark F.
Aug 21, 2021
Dropped off my wife's Macbook Pro for repair and was told that their Mac person would be in later that day and would take a look at it. Almost a week went by and we heard nothing. I finally called to enquire about the status and the person I spoke with said that they would "look into it and call me back." Nothing. I went in the next day and told them I was there to pick it up.
The employee went in the back for several minutes, brings out my wife's laptop and says "is that the one?" No explanation or apology until I replied "Yep. Thanks for nothing." Employee replies "sorry about that." Very unprofessional and poor communication. If you need a repair take it somewhere that appreciates your business instead.
The employee went in the back for several minutes, brings out my wife's laptop and says "is that the one?" No explanation or apology until I replied "Yep. Thanks for nothing." Employee replies "sorry about that." Very unprofessional and poor communication. If you need a repair take it somewhere that appreciates your business instead.
Michelle McIntosh
Apr 17, 2021
What a great job. They told me 10 days to see my computer, but was working on it in 5 days. A day later i was told the computer was ready. I talked with another computer person who thought I would have to take everything off and then reload Windows 10. they had no hope of fixing the computer, if they found not get past a password issue. I would strongly recommend using these ppl.
Carol Fulkerson
Feb 04, 2021
Leroy Cabana
Nov 12, 2020
Ashley Rebber
Jan 14, 2020
We brought our computer in to Paul The Computer Guy in March and had the 180.00 antivirus package and 40.00 to add Norten anti virus protection. Our office person has been out since then so we hadn't used the computer. Today I checked it and it is running super slow and NOT working properly. I called in to see if I could bring it back in and they said it is no longer under warranty. I would expect better customer service. I would advise others not to make the same mistake of using Paul the Computer Guy. Very disappointed.
Jeremy Lew
Jan 16, 2019
Jess Hiatt
Nov 27, 2018
Paul and his crew at Paul The Computer guy are awesome! Super quick to respond to emails and calls. They help us at our office that I manage and have helped us with server issues, simple fixes and complex also purchasing and building new computers! I cant send over an email in the morning with an issue and almost always they will have someone in our office by noon to fix the issue.
Price is fair and they even have a monthly plan you can sign up for as business for peace of mind. I appreciate everyone at Paul The Computer Guy and Highly recommend for all your computer needs!
Price is fair and they even have a monthly plan you can sign up for as business for peace of mind. I appreciate everyone at Paul The Computer Guy and Highly recommend for all your computer needs!
Robert Cone
May 30, 2016
Good not great. Took my Dell in on a Monday. I was told it would be done the following Monday. Instead it took until Thursday. Due to problems they wiped my computer clean. They did not provide me back up disks with my files. Luckily I had on-line back up (which took 40 hours to load). Also, re-installed windows but didn't give me the product key. I was a little disappointed as I had heard so many great things about Paul's.
Will Florence
Mar 02, 2015
These guys are good. I had several problems occurring in several different programs, and at first I thought my laptop would be turned into scrap metal. But Matt stuck with it for a few days and resolved all problems, and they charged me the original rate, even though it took 20 more hours than expected. And if you don't think that's enough to take your business to these guys, then listen to this: 20 bucks got me 50% more RAM. For only 20 bucks my computer is running incredibly fast, way, way faster than before. These guys are good, and I won't take my computers anywhere else.
Chuck A.
Feb 07, 2011
We needed to access company files, which were on one laptop, remotely from different machines simultaneously. Paul came in and set up a compact server for us to access via the web and hooked up all our machines. Because of Paul, our access to information and thus our productivity has increased a bunch. Thanks Paul!
